1. Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our services, or participate in our programs.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and any other information you provide when you register for a trial session, sign up for classes, or contact us for support.
- Payment Information: Details related to payments for classes or memberships, such as credit card information or other financial details. (Note: We use a secure payment gateway to process payments, and we do not store credit card information.)
- Usage Data: Information about your interactions with our website and services, including IP addresses, browser types, and pages visited.
- Communication Data: Records of your communications with us, including messages sent through Instagram, WhatsApp, or other channels.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To manage class registrations, schedule trial sessions, and fulfill membership requests.
- To Improve Our Services: To analyze usage data and feedback to enhance our programs and website.
- To Communicate With You: To respond to inquiries, send updates, and provide customer support.
- To Process Payments: To handle transactions related to classes, memberships, and other services.
- To Send Marketing Communications: With your consent, to send information about upcoming events, promotions, and special offers.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
- With Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processors, email marketing services, and customer support platforms.
- For Legal Compliance: We may disclose your information if required to do so by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we update or correct any inaccurate information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us using the details provided below.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We may notify you of any significant changes by posting the new policy on our website with the updated effective date. Check the website for updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Grand Academy
Nook, One JLT, 2nd Floor - Jumeirah Lake Towers - Dubai
grand.academy.dxb@gmail.com
+971554428349